Managing a travel business involves coordinating individual travellers, partner agencies, bookings, service providers and payment processes. Handling these activities across different user groups requires a structured system that brings essential operations together. OuroTrips needed a comprehensive digital platform that could support customer-facing flight bookings while providing its internal team and partner agencies with tools to manage their respective activities. The key requirements included: • Customer Booking: Enable travellers to search for available flights and make bookings. • Internal Operations: Provide tools for managing bookings, reports, records and travel agency operations. • Agency Operations: Support partner agencies with booking management, financial transactions and access to relevant reports. • Flight Service Connectivity: Integrate with domestic and international flight service providers. • Flexible Booking and Payment Management: Support different booking scenarios, payment methods and agency-specific financial arrangements.
Business Challenges
Solution
Our Approach
Gurzu collaborated with the OuroTrips team to develop a centralized travel booking and management platform that addresses the needs of travellers, internal administrators and partner travel agencies.
The platform combines customer booking functionality, internal management tools and role-based agency access, supported by flight service and payment integrations.
The development approach can be presented in three key phases:
1. Discovery & Planning
- Reviewed the requirements of the Consumer Portal, Back Office and Agent Portal.
- Identified user journeys and operational workflows for travellers, internal administrators and travel agencies.
- Defined the required flight service and payment gateway integrations.
2. Development & Integration
- Developed customer-facing flight search and booking functionality.
- Built internal management capabilities for handling bookings, records, reports and travel agency operations.
- Implemented role-based access so partner agencies and OuroTrips staff could use the same platform with functionality appropriate to their permissions.
- Integrated domestic and international flight service providers and multiple payment methods.
- Developed additional booking, agency financial management and pricing capabilities.
3. Testing & Validation
- Validated core flight search and booking workflows.
- Reviewed functionality and access permissions for different user roles.
- Tested key payment, wallet, credit and agency management workflows.
Platform Structure
The platform is organized around three main components:
1. Consumer Portal
The customer-facing interface through which travellers can search for available domestic and international flights and make bookings.
2. Back Office
The internal management interface used by the OuroTrips team to oversee bookings, manage travel agencies, access reports and handle essential operational activities.
3. Agent Access
Partner travel agencies can access relevant booking, reporting and account management functions within the same platform used by OuroTrips staff. Role-based permissions ensure that each user group can access the functionality relevant to its responsibilities.
Flight API Integration
The platform connects with domestic and international flight service providers:
- Domestic Flights: Plazmatec
- International Flights: Sabre
These integrations support flight information retrieval and flight-related booking workflows.
Payment Gateway Integration
The platform incorporates multiple payment methods to support booking transactions and agency financial operations:
- Fonepay
- Khalti
- ConnectIPS
- Nabil Bank Card for domestic payments
Key Features Delivered
1. Advanced Booking Management
The platform supports different booking scenarios to accommodate customer and agency requirements:
- Hold Bookings: Allows agencies to reserve flights and pay later, with hold-booking permissions controlled individually for each agency.
- Tagged PNR: Enables an agency to bring an existing booking made through another channel into the OuroTrips platform for ticket issuance. PNR stands for Passenger Name Record.
- Manual and Custom Bookings: Allows staff to enter bookings manually when required.
- Booking Status Tracking: Tracks failed, incomplete and unconfirmed bookings so that they can be identified and followed up rather than overlooked.
2. Agent Wallet and Credit Management
Provides financial management capabilities for partner travel agencies, including:
- Prepaid Wallet: Agencies can maintain a wallet balance to pay for flight bookings.
- Credit Limits: OuroTrips can provide approved agencies with credit facilities within assigned limits.
- Dues Collection: Tracks outstanding amounts and supports the collection of dues from agencies.
- Deposit Approval: Allows agencies to submit deposit requests with uploaded payment receipts for review and approval by the OuroTrips team.
3. Flexible Pricing Management
Enables the OuroTrips team to configure pricing based on different business requirements, including:
- Airline
- Route
- Cabin class
- Travel season
- Sales channel
- Individual travel agency
This allows pricing rules to be adjusted for different market conditions and agency arrangements.
4. Booking and Operational Management
Provides internal tools to oversee booking activities, maintain records, manage agency information and access operational reports. Role-based access allows the OuroTrips team and partner agencies to work with the information and functions relevant to them.
5. Flight Service and Payment Integrations
Connects domestic and international flight providers and incorporates multiple payment methods, supporting flight-related booking workflows and transaction processing.
The Results
The platform brings together customer booking, agency operations and internal management within a connected digital environment.
Connected Travel Operations: Provides a common platform for travellers, partner agencies and the OuroTrips team to carry out their respective activities.
More Flexible Booking Workflows: Supports different booking scenarios, including hold bookings, existing PNR handling and manual bookings.
Improved Financial Visibility: Provides tools to manage agency wallet balances, credit limits, deposits and outstanding dues.
Flexible Pricing Control: Gives the OuroTrips team the ability to configure pricing across airlines, routes, cabin classes, travel seasons, sales channels and individual agencies.
Centralized Operational Oversight: Brings booking records, agency information and reporting capabilities together within the platform.
